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Booking Term & Conditions


Booking

The booking can be done through instant booking or enquiry booking depending on DeHeavenTour and vendor's agreement and vendor's service availability.

The product's pricing are in IDR (Indonesian Rupiah) and other currencies but the final settlement will be in IDR using exchange rates provided by yahoo.com.

For every successful booking transaction user / buyer will get voucher and receipt of payment through email. The voucher is a proof of valid transaction. The email could go to your spam box, please check your spam box. If the email goes to your spam box, please mark it as As Not Spam' for your future benefit. Should you not receive the voucher, please contact us at deheaventour@gmail.com.

User / buyer should print the voucher or save the voucher in their gadget (e-voucher) as user must show it to DeHeavenTour staff. User should contact us at deheaventour@gmail.com, if staff refuse to deliver their service(s) so we can solve it immediately.

Payment security

All payments using credit cards (Visa and Master Card) and Debit cards processed via Payment Gateway as a payment processor secured by International Standard Security Scanning encrypted with 128 bit SSL.

Usage of vouchers policy

The usage of vouchers should be according to Deheaven Tour terms and conditions and listed vendor's terms and conditions. Listed vendors are the sellers that provide the products and / or services.

Vouchers

  1. Voucher is valid for the above mentioned date only.
  2. Deheaven Tour is entitled to ask additional charge for products and or services that are excluded from products and or services that have been mentioned on voucher.
  3. Voucher can not be exchanged with other products and or services without approval from Deheaven Tour.
  4. Voucher can not be canceled and refunded.
  5. If you have any questions please contact Deheaven Tour deheaventour@gmail.com or call/text to +6281353535475